Perfect Phrases for Customer Service, Second Edition

€16,99
2 sandėlyje

Robert Bacal

256 psl.

2011 m.

Minkštas viršelis

Brūkšninis kodas: 9780071745062

Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.

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