Human Sigma

€22,99
1 sandėlyje

John H. Fleming, John Howland Fleming

320 psl.

2007 m.

Kietas viršelis

Brūkšninis kodas: 9781595620163

Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies today: how to effectively manage the employee-customer encounter to drive business success.

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