Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns

€23,99
2 sandėlyje

Benjamin, Ben E.

256 psl.

2012 m.

Minkštas viršelis

Brūkšninis kodas: 9780071769969

Gives you practical guidelines for managing the six most common conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. This title guides you through a three-step process for replacing unconstructive habits with more effective responses.

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